Worst Customer Service Ever

Telkom is probably the worst service provider ever...

Firstly, they sent an inebriated technician to install the ADSL line, who left wires hanging loose and didn't even provide the Media box and Sim card which was part of the package. We eventually got this after 3 visits to the Lakeside Mall Telkom branch.

At the end of the month, Telkom bills us R2,000.00 instead of R800.00 as per the contract taken up. So we go to the Lakeside Mall Telkom branch who naturally could not assist because they have nothing to do with billing, so we elected to cancel the contract, this was in January 2018. Telkom cancelled the data contract, so we could not use data, but we were still being billed for it. We visited the Lakeside Mall Telkom branch numerous times to have this resolved, but the store manager at the branch, Kay, had only one response, I cannot assist, until we ran into the regional manager, Neil, at the store. He promised to escalate and have it resolved, but sadly nothing came of it, despite numerous telephone calls and even more visits to the Telkom branch.

Eventually in August 2018 we contacted the call center, and forwarded the cancellation request to them, and somehow, they actually managed to cancel the contract! Since then, we have been trying to get the account credited as the outstanding amount is now around R8000,00. This started in August, and I kept calling every 2 weeks to follow up, and I am told that it is being escalated to the "credit department". The call center cannot provide me with an e-mail address for this department because I am external, they cannot transfer my call to this department because they don't have phones... and they cannot speak to the people in this department because they don't know who they are or where they are based... so I'm convinced that this department does not actually exist, that would be the only logical explanation as nothing gets done when escalated to them, irrespective of how many times it is escalated to them.

I most recently spoke to a Team lead at the call center, Zainab. She seemed so sincere and willing to help, and assured that she would get back to me with a response by 5 October 2018, and I actually believed her, it is now 10 days after that and still no word from Telkom...