WORST CUSTOMER SERVICE EVER!!!

My connection has been down since Wednesday, Thursday i called for support, i was told check downdetector, my area could be affected, left it, checked the next day, connection still an issue, i left it till today, called telkom mobile again, consultant noted my account was suspended and there is no reason why, she escalated the issue and this will take up to 24 hours to resolve, so i have been with out internet at home for 5 days, and now i must wait for 24 hours for it to be fixed, why couldnt the consultant help me with my query, first line of contact should be able to resolve small issues like these, i cant do my work, and the consultant i spoke to advised me to use an alternate connection, until my issue is resolved, this is the worst service one could ever receive...