Worst customer service ever

<p>Please note that our cables was ****** for an ADSL line, after dealing with a Call Centre Agent that informed me that they cannot assist me with Wireless Wi-Fi for my house. I then informed the agent that I would like to cancel my existing ADSL line with them effective immediately as they do not put the customer needs first, I will rather deal with a different service provider. An email address was given to me to receive all documentation to cancel this existing line, everything was done as per the request of the Call Centre agent, documentation signed and submitted to Cancellation department effective immediately on the email address that was given to me ********** Three weeks has passed already and nothing has been done, maybe this line would be cancelled in the year 2020 if I am lucky. During this time I am waiting for them to cancel the line but I get charged every day for something I don't have as the cables are ******. I GUESS THE MOTO OF THIS STORY IS IF YOU WANT CUSTOMER SERVICE NEVER DEAL WITH TELKOM…..</p> <p> </p>