JM
Johan M

1 reviews | Active since Jan 2012

31 Jan 2017, 12:25

WORST CUSTOMER SERVICE EVER!!!!!!!!

<p>I phoned telkom on 31/01/2017 around 12:15....</p> <p> </p> <p>I need my telkom line activated so i phoned 10210 and then the line automatically diverts to 1023</p> <p> </p> <p>I advised the first consultant noma that i need assistance to have my line activated, she advised me i must phone 10210, I advised her that is the number i phoned, she said i must phone again.</p> <p> </p> <p>I phoned again and spoke to Pumla, Pumla told me the exact same thing Noma told me, I told her the same thing,Whilst still speaking to her she Dropped the phone in my ear.</p> <p> </p> <p>How can this be a customer service call centre line, Is that customer service I received.</p> <p> </p> <p>I will take this complaint to all social media and make sure that the whole world knows how bad the Telkom centre customer service is.</p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply01 Feb 2017, 11:11
Official

Thank you for your post.

Please privately reply with the affected number so we can further assist.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***