Worst customer service ever

<p>Booked in my Samsung cellphone which was still under warranty and was told it will be sent to JHB for repair. I received several sms`s to say they booked it in, it was received, and submitted to insurance and lastly a sms with reference number TRL 031541, that i must pay R188.00 to have my phone released as i did not accept the quote for repairs.</p> <p>I never even received a quote for the repair, not forgetting the fact that the phone was still under warranty and now i must pay to have my phone released without the necessary repairs. I tried to get the phone back from the store but they said it was still in JHB and after phoning the repair centre the repair centre refused to speak to me over the phone and rudely told the store owner that i must just pay the money and take my phone back. I phoned the number 081180 and after waiting almost half and hour and being cut off several times I was given a number of the repair centre and that number does not exist. I`m not a violent person, but should I get the address of the repair centre in JHB I will make a personal visit to them the next time i am in JHB and then see if they will be able to remove the phone from that person`s behind. For that bit of satisfaction, i will gladly bid farewell to the piece of **** Samsung J1 Ace.</p> <p>I will never again do business with telkom. Once the two contracts I have with them come to and end i will camcel and go to another service provider. </p>