WORST CUSTOMER SERVICE EVER! 2 YEAR PROBLEM! HAND ME OVER TO NUDEBT MANAGEMENT???

So Telkom... Now going on for 1 and a half years since I requested the cancellation of my line as you had finally installed a Land Line. Now... Following EXTENSIVE discussion with your people over the phone and the Lakeside Mall branch regarding the cancellation of my subscription, numerous calls to report that I am still getting billed for it, PAYING said bill for a few months after the cancellation was supposedly done and email communication from people in your organisation regarding my unhappiness that no one change... YOU HAND ME OVER TO NUDEBT MANAGEMENT????? If you had any decency your useless people would pick up the phone and call me and tell me what's going on! I can start to name the people here who have given me reference numbers to resolve this issue that I never ever hear from again. EVER! I suggest you email me and get this nonsense sorted out BEFORE I get MY lawyers involved.