Worst customer service ever!

<p>I have a prepaid sim and contract with telkom. Whenever i phone their customer service requesting my call records all their consultants have a different explaination like they dont get the same training. The one says i must go to the store, the other says they cant assist, then another says they must log a case and wait 72 hours i phone giving the case number they say it will take 7 to 14 working days to get my call records. Previously when i phoned in some of them were able to assist by sending it to me in 5 minutes then the others say they dont do that or they not able to. I been struggling with them since last week and even when i asked to be transferred to a manager or whenever they put me on hold they take so long to get back to me some even drop the phone in my face. I wait like 10 minutes on hold. This is what i been dealing with since last week. I made a mistake taking out a contract with them. They have the worst service EVER i promise you. You will struggle if you must ever be a client of theirs. I use my phone for business use so i buy airtime and can claim it back but telkom makes it so difficult to get simple call records i will rather change over to another service provider where i wont have to struggle like this</p>