1 reviews | Active since Oct 2016

06 Oct 2016, 12:04

Worst customer service EVER

<p>I had a contract which was for 24 months. In the time, I have endured headaches from lack of service delivery.</p> <p>I went to change my debit date a number of times as they captured the incorrect date. Now I called numerous times at their customer service line and each time they stated that this has been taken care of. I went to their store to do the same thing, still nothing, after about 4 months this issue was resolved! After that things seemed fine until I had to go to their store once again to cancel my subscription, which with other service providers, this would be automatic. I have a document that states that my contract ends on July. Then in August I get debited for it. An invoice comes and I call their customer services to inform them that this should not be occuring. Once on the phone with another consultant at customer services, I have to email the document that stated that I have canceled my account etc. I do this and then recieve an sms to state my case has been resolved. Note: RESOLVED! This morning I receive an invoice again.... Contracts are not marriages, I do not have to do this for life!</p>

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