EB
Emile B

1 reviews | Active since Jun 2016

01 Jun 2016, 09:03

Worst Customer service ever

<p>I have been waiting 3months for my upgrade.. i have contacted the call centre 3 times and they keep telling me my phone will be delivered within 7 working days.. 3months later i am still waiting.. i have posted on their facebook page regarding the bad service, have been told they will follow up and get back with feedback.. and mark my request as urgent.. still i have had no feedback from anyone.. i have given up on Telkom because i have to contact them to ask for feedback on my query.. Three months down the line i am still sitting with my old phone and my upgrade is yet to be delivered</p>

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Replies (1)
Telkom
Telkom's reply01 Jun 2016, 21:49
Official

Good day

Thank you for making contact with us. Please e-mail us at *** with your ID number and order number for our consultants to assist.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team