WORST Customer Service EVER!!!

I have been trying to get a new line installed for almost 3 weeks now. I receive an SMS from Telkom with an installation date. I take the day off work because I'm told its an all-day appointment and yet no one pitches. They don't even bother to let me know that they are not coming. This has happened on 3 occasions now. When I call I spend between 15- 20 min on the phone with rude unhelpful consultants. And managers like Kasaval Naidoo who don't have the decency to speak to me but tells his consultant to tell me that I can go through to the billing department to cancel my order and ask if they can deposit the money into my account but he doubts it.<br> I want to cancel my order and I want my deposit of R700 transferred to my bank account. I am not prepared to go to a Post Office to collect the money as I feel I have been inconvenienced by Telkom long enough.<br> <br> My call was escalated yesterday ref no: 852550 and I thought someone would call me back, instead I get another SMS saying that a technician has been dispatched to install my line.<br> <br> I don't want to deal with Telkom anymore. I just want my money back!