Worst Customer Service

Good Day

I took out an contract a while ago, all went well, then a lady called me for an upgrade. Now I HAD 2 rooters already, I upgraded to 10gig and my phone, Next moment I get these very high bills, when I requested what was going on, they said I ordered another SIM as well, (Which I have not Received). This happened about 8 Months ago. I went up and down so many emails where sent. Long story short I'm still paying for this extra SIM, cause according to them I must now go to the Police Station and do affidavit and proof that I paid these amounts. My whole problem with this, They (Telkom) Can see that line is NOT active. The worst is that I must Sent POP knowing it's debits going off, So even that they have on record. I hope a Telkom employer see this and see what a pathetic service they offer. When you go the stores for help the people treat you like rubish, NO customer service at all. Debbie