Worst customer service

Worst customer service ever! Account is supposed to be debited on the 15th of each month, debit order for July only deducted on the 31st. August STILL no debit order deducted. The account is now handed over and instructed to pay R1592 After talking with 2 representatives and being on the phone for 30minutes at a time, the last lady just hung up the call. We were promised this would be rectified yet nothing was done. Statements were forwarded to *** as well as *** Will definitely not refer anyone to Telkom, if their staff stated they struggle with the same issues, then you know!