Worst customer service by Telkom mobile

Telkom customer service sucks. I took a contract with Telkom in August 2020 in late November i started expiriencing problems with connectivity. In December i looged a call and technician was dispatched. The technician submitted a reccomendation to Telkom that i was struggling with connectivity and an xpole must be inserted to improve my connectivity. Telkom then contacted me in early February advising that xpole that was reccomended by the technician can be only installed in April. They called again in March to ask if i wanted to cancel the contract since i had no connectivity or i want to wait until they fix the problem, they further notified me that they will credit me for the months that i was struggling with connectivity when they have fixed the problem and i was paying even though i had no connectivity. In April i stopped paying because they promised that they will install xpole and my problems will be over. In that same April they called to say they are busy fixing the problem in the tower and later that month connectivity was restored.In May called Telkom to ask for credit for the months that i struģgled with connectivity, after numerous calls and being sent from pillar to post and a bad customer service they eventually credited my account but only for 1 month and blocked my account saying i have failed to pay and they are countinuing to bill me for services that im not using while they have failed to resolve my problem. I have on numerius occasions called, emailed, abdwrote on their page on facebook no one seems to care. Worst customer service and they continue to bill while they have blocked my line for a problem they have failed to resolve. The contract mobile number in question is *** i am N Mxokozeli