Worst customer service and orientation

<p>I was due for an upgrade in July this year and I was called by Telkom's broker Sell direct (they are the worst themselves, you never get anybody at their call centre). Firstly I was told the upgrade will take effect in May but it was activated on the 28th of April. then the Sell direct person told me that end of the month of April I will only be paying the previous amount which was R99, but my bill said R368 which i did not understand, then Telkom had the audacity to put on a Debit rejection fee which apparently had gone up and we as customers were not informed about it going up from R136 to 200,94. Now that is a significant number. Instead of them feeding us with deals let them give us important information. At first I did not want to pay this amunt I didnt know about. but since no one assisted me all that was done I was told that someone will get back to me and a complaint logged more that 3 times I just hated the experience. It feels like I got myself into hell since they say I cannot cancel this contract (breach of contract). The sad thing is its not the first time I am complaining about knowledge of Debit rejection fee, worse thing in that scenario was their employees were misinformed. Even now some still dont know the changes that occur, they not even sure how Customers are informed! I have had it. Its going to be a long 20 months</p>