Worst Customer Service And Internet Service Provider Of All

Good day. My name is Keenan Perumal. I recently signed a contract with Telkom for a FreeMe 1GB bundle for a Samsung S9+ and the phone is great. However, the network is anything but great. It is the worst network and it is not improving.

I phoned 081180 to get some assistance with this issue and since the month of November 2018 and it has not been attended to. I have logged a case against Telkom "Case No: ********** 7" with regards to my bad network service and since then, I have been receiving calls from consultants telling me that there will be a networks technician to assist me with this issue and nobody has been sent out to help me. This is becoming a very big issue as I have been told that I am based in an area of good Telkom coverage but nothing is being done to assist with this issue.

I am very ****ed off at the service that I am receiving and this is impacting me alot as I am not able to use my phone for anything, not even to make a simple call or to send a simple text message.

If this issue persists, I am going to cancel my contract with Telkom because they are not helping me to fix my problem.

SO PLESSE, CAN ANYONE AT TELKOM, WHO KNOWS HOW TO DO THEIR JOB, HELP ME!!!