Worst Customer Service and Charging for a month of no servic

<p>I app**** to move my Telkom line (10 meg p/s uncapped) in Centurion to Equestria,Pretoria and downgrade to 4 meg p/s (uncapped) as I was told thats the only speed available .</p> <p> </p> <p>I phoned on 24/06/2016 to do the transfer, got a reference number and all was well. The lady told me it would take 7-14 working days. After no response I phoned 12/07/2016 and was told the installation was cancelled a while ago already with no one to inform me.</p> <p> </p> <p>They stated that there is no ADSL availible in my area and I can only get Wi-Fi and had to reapply for an account. I did exactly this but was told that the Wi-Fi package was SOLD OUT.</p> <p> </p> <p>So basically Telkom told me they could not help me in any way. To top it off I got a bill today still for a 10 Meg p/s Line for a service I did not had at all.</p> <p> </p> <p>This is a disgrace and they should not be charging me for a service I did not have nor can get!!</p>