worst customer service and attitude

Telkom has the worst customer service , more than 5 occasions I held for 20 minutes and no answer. The branches also have a lack of consultants. I app**** for a landline over a month ago. A gentleman came to my house prior to confirming any time and my **** let him start he then said there was some problem and he will be back. I tried to call to find out what is happening but no luck. I then went on the website to ask about my line as well as the fact that there is a Telkom pole in my yard. I was then told that by law they have a right to be in my yard and for it to be removed I must show them my plans. What ******* is that. They don't even compensate for using that space. On Saturday a man came to see and he tells us he will be back on Sunday. Today I get a call saying that they coming and I clearly told them numerous times I work mon - fri but they still insist on going in their own time. I am absolutely disgusted with their service and attitude. How many times does someone need to come see and do absolutely nothing???? I had taken out a contract and the consultant obviously did not know anything about it as she stated that I would get 1.5 Gig data every month and when I called