Worst customer service and Administrator in SA

This is a very long story that i am going to shorten for you all.

I cancelled my ADSL subscription on 01/12/2017 effectively for 31/12/2017. I completed the form and everything. Sent it through to them on the same day. In January i paid my last contribution for December's outstanding bill. On the 15th of January I received another bill for January as well, I didn't realize i was billed for January until i called Telkom on 01/02/2018 for a cellphone contract. I app**** online for a new cellphone contract and they told be that i could not take one at this time because i still owe them money for an outstanding ADSL account.

I then called the billing department to query what is going on as i cancelled my account as of 31/12/2017. I spoke to Wendy on 01/02/2018 who advise me that they indeed should not have billed me for January and that she will request the reversal of the bill.

On the 6th of February i called again to query if the reversal was done, this time i spoke to Ibrahim, he said that it can take up to 10 working days for the reversal to happen, but that he will ask his team leader if they can speed up the process as he know's that i need to take out a cellphone contract and can't do this with the 'outstanding' amount on my name.

I then called back, i think on the 14th of February, i spoke to Zandile, she advise that it was not done yet, but that someone will call me to advise once done. Then a lady called me on the same day to advise that the reversal of the outstanding amount was done and that I was now in a credit of R129 that they can refund to be, I gave her my banking details, she gave me a ref ********** 9 for this credit.

Thinking that that was finally the end of my nightmare I decided to apply for the cellphone contract again, i did so on the 15th of February via the online channel. A lady called me (Jennifer) the next day to confirm my order. She took all my details and confirmed that my application was approved, she confirm that the amount of R499 will be taken from my account in 48 hours and that the handset will be delivered to my work in the next 5-7 working days.

To my surprise, last night at 18:45pm i receive an sms informing me: Dear Customer, Unfortunately your order has been declined during credit vetting. Regards Telkom Sales Team. Needless to say, now i am beyond angry.

I asked Jennifer on the call if there is any indication on record that i am outstanding an amount or something and she assured me there was not. Does the one department not know what the other is doing? I still want a mobile contract with you guys, but you are making it really difficult for me and i am seriously reconsidering my decision.

I called again this morning, i dont have the lady's name, she said that "our billing department flagged you, it's not us", i asked her to put me through to them, which she could not do, i had to call again to the billing department. The person i spoke to logged something to remove "the flag" and it will take another 7 working days. THIS IS CRAZY!!! HOW CAN YOU WORK LIKE THIS??

I asked her to get her manager to call me, she said that her manager was in a meeting till 9am, then she will get the manager to call me. I'm still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TELKOM!!!!! Please call me and sort this out today, or i'm done with your company!