WORST CUSTOMER SERVICE

A company that is very quick to take your money but has the Worst customer service!! Ordered a phone online, they debited the pro rata, got an sms that the order is out on delivery just to get a call from the courier they use that he is in Nelspruit with my order and I'm in Cape Town. I called their call center just to be told by Devon that he can't change my delivery details until the order is returned back to them. I called 3 days later to find out if they've received it to be told by a 2nd person that I need to contact the courier people directly. I called the courier company to be told by them that Telkom needs to request for it to be returned. Yet again I called Telkom to be told by Thembiso Nyide that he has sent an email to the relevant department to do the change of delivery address and it will take 48hrs. I called back 72hrs later for Bongile, who was extremely rude, she asked what the query was, I explained and her reply was "and?" she then asks for my ID, I give it to her and she hangs up in my face. I called back and Nicole Brock asked if I received a reference number for the call to which I answered no. She then said that she would need to send another email to have the details changed and I would have to wait another 48hrs, I eventually told her to cancel the order and refund my money to which she says she needs to send an email and I need to wait 48hrs regardless. I asked her for a reference number, because she asked me if I got a reference number from my previous call, for her to tell me there isn't one!! What the heck!!? I will never do business with Telkom again!!!