WORST CUSTOMER SERVICE

I am writing to lodge a formal complaint regarding a persistent issue with my debit order date for my cellphone contract. Since December 2024, my debit order date has been incorrectly captured as the 15th of each month, despite my explicit request and agreement for it to be processed on the 25th of each month. I have, on numerous occasions, contacted Telkom's customer service to request the correction of this error. Despite these countless calls and repeated assurances that the matter would be resolved, Telkom has continuously attempted to debit my account on the incorrect date (the 15th). This ongoing error on Telkom's part has forced me to reverse these incorrect debit orders each month to prevent unauthorized deductions from my account. As a direct consequence of Telkom's failure to rectify the debit order date, I have incurred penalty fees from my bank for every such reversal. This situation has caused me significant frustration, financial inconvenience, and undue stress. I have had enough of this back and forth. I am requesting the following immediate actions to resolve this matter: Immediate and permanent correction of my debit order date to the 25th of each month. Full refund/reversal of all penalty fees I have incurred due to Telkom's incorrect debit order attempts and my subsequent reversals. Confirmation that my cellphone contract account is in good standing, with no negative marks or arrears attributed to these debit order reversals. I expect a prompt investigation into this matter and a clear plan of action to ensure this issue is permanently resolved. I have maintained my contractual obligations by ensuring funds are available on the correct date (the 25th), and it is Telkom's administrative error that is causing these problems. I look forward to your urgent attention to this complaint and a satisfactory resolution. Please provide a reference number for this complaint.