WORST CUSTOMER SERVICE

On the 10th of June 2023 I took out 2 x cellphone contracts via your call centre. I explicitly told the agent that I need a contract with MORE all voice minutes.

The agent told me about a contract for a Samsung A54 with 1000 minutes ALL NETWORK MINUTES, 500 minutes telkom to telkom.

Received the phones on 19 June together with the 2 simcards.

Much was my surprise when on the 1ste of July the minutes did NOT reflect what the agent sold me!!!

I HAVE CALLED NUMEROUS TIMES AND EVERYTIME I AM BEING TOLD YOU WILL PHONE ME BACK... GUESS WHAT???? YOU NEVER CALL BACK!!!! PLEASE DO NOT COME WITH BULL**** AND TELL ME I SHOULD NOT HAVE NOT OPENED THE PHONES, HOW THE HELL DO YOU EXPECT ME TO CHECK THE SIMCARD IF I DONT OPEN THE PHONE????

Check your recording and rectify this mistake, I will be sending daily emails, messages on social media and Hello Peter until this is rectified