Worst Customer service

I bought an LTE through a Real Promotions' Representative for Telkom. It was delivered on 20th Jan 2016, a few hrs after connecting the LTE it was out of Bundles. I contacted the rep to find out what was happening with my account,she promised to get back to me which she did'nt. I contacted the Call Centre & once again had to wait for more than an hr & was transferred to different depts, was advised that my data was pro-rated which was never explained to me when I took the contract. I visited one of your walk in stores @ Clearwater to obtain more info on the new contract, with dismay I was told they were unable to assist me and should contact the rep that I took my contract with. I continued to make contact with the rep & the only info I received from her was a text message to contact the Call Centre. After much frustation I decided to cancel the contract @ your Cresta Store, the consultant gave me a cancellation no ***2 but refused to take back the LTE & advised me to contact the rep. Upon doing so she texted me go to Head Office to cancel my contract, which I think is totally unacceptable & poor service being offered by Telkom. Who will take this LTE before my 7 days lapses