Worst customer service

I didn't even have to read the reviews to relate. The lack of communication from this company is worrying. I placed an order as my mobile device broke To date I've heard nothing but a debit order has been set up with my bank, like guys what's going on??? My efforts to the call centre are all in vein, shame my poor airtime, if I dare had the same attitude given the field of trade I work in (customer service). Why is everyone so non-chalant as if you doing the customer a favour by answering the phone - please hire better quality control, things cannot carry on like this. Your agents lack empathy, and product knowledge. Also if you not being put on hold after ID&V the phone is being dropped in your ear with no call back.

I hope this is looked into and that a blind eye isn't turned.