Worst Customer Service.

Have a fibre optic line with Telkom on contract:

2018 June: Asked for an upgrade to 20 mbps month to month contract. Was not done correctly.

2018 July: Was billed incorrectly as result of incorrect upgrade. Logged 2 complaints that were not attended to.

2018 August: Again billed incorrectly. Took time off work to Telkom offices to correct the issue. Not attended to.

2018 September: Same thing, Complained again, Complaint not attended to.

2018 October: Complained and asked that the issue be attended to, still empty promises with no response or feedback.

2018 November: The issue was discussed with the manager. Still no feedback as promised by manager.

2019 January: By this time, the account has been suspended. Went to see manager again about the issue, who saw that all of the logged complaints have been escalated and not been attended to. Promised me feedback within a week.

2019 February: Still awaiting feedback. Issue still not attended to. Same promises over and over.

I am emigrating in 2 weeks. I expect this to be sorted out before then.