Worst Customer Service

On the 23rd December 2017, I moved from Parklands, Cape Town to Avondale. I informed Telkom of my move after a few weeks so that they could install the wifi in my new place. I was contacted by a technician who asked me what block (in my complex) I stayed in and he said he would be in touch. During this time, I was still being billed for wifi which I was not using in Parklands.

I went to the Telkom in Bayside Mall to try get the issue resolved. They put me on the phone with someone from their billing department. I was told that my case would be looked into.

I called a million times after that and every time I spoke to someone, they had no record of me laying a complaint. I have been given countless reference numbers which apparently don't exist.

It is November 2018 now and I am now in debt for a wifi modem I am not able to use.