Worst Customer Service !!!!!!!!!!!!!!!!!!!!!!!!

For over three weeks I had no service and after calling your call centre over 20 times, during each conversation the agent refused to give me a turn around time to resolve the issue and each and every time there were no mangers available, eve though it is legally binding to have some sort of line manager on duty during any given shift.

My service finally turned back on and you have graciously credited my September bill. I have patiently waited for you to e-mail me my October invoice, which you normally do, however you failed to send it.

To avoid having my service turned off nd frankly avoid calling your contact centre, because the service they provide is utter ****, I go into one of your stores to get my invoice and to pay it. To my surprise the credit you have added onto the September bill is now a DEBIT on my account !!!!!!

I do the right thing and speak to your agent Msuneko mnyani , who tells me this is a common error in which Telkom billing adds credits and reverses it the next month. Oh and better yet there is no turn around time as to when this will be fixed, so in the meantime whilst this dispute goes on my line will most likely be turned off.

I then with a little bit of hope request to speak to a manager, and surprise the manage is not available but will call me back at 10:30, surprise it is 10:45 already, as expected no phone call from so called Philani Juju the manager on duty.

in addition I am still awaiting my phone call that the instore person requested on my behalf, by the way, he was as useless as your call centre agents and managers.

Regards