Worst customer service

<p>it appears it's easy for telkom to call customers and offer products but when you have to cancel it's long costly process. I've called telkom on 081180 customer care, and was told to send cancellation form to ********** which i did on the 8th of May 2017. the process takes 21 days as i was told by Sibukeli Kolondiya. i sent him an email on the 1st June 2017 because didnt get any feedback and my account was debited, but he told me the way was to send an email to cancellations. Useless fella. i called again to custormer care and spoke to Nonjabulo Jili whom she sent an email to her supervisor Brenda Tshikhudo and was told that it would take 48 hrs to cancel my contract. today it's the 21st of June 2017 and i called again and spoke to Ntando that then tells me a case was not opened. she did however open the case and this will take 21 days again. So all this time and phone bill calling TELKOM has been a costly and time wasting experience. i really hope someone do something about this **** service. </p>