Worst Customer Service!

On the 29:11:2017 between 06:00 n 07:00 *****ed my overall experience with one terrible customer service from a call Center lady called Nozipho who kept me on hold for one hour. I reciently ported to telkom from Vodacom with high exspectation about the service, (Nozipho) definely taught me grasses are Definetly NOT greener by telkom..... I had a simple query but unfortunately that query was never handled. Problem started right at the beginning with dialog issues with Nozipho then shortly after confirming my I'D number as she demanded kept me on hold till the line dropped which was approximately one hour. My query was soo simple and whatever resolution she game me at the end I would have taken it without any objections. I use the 500G night surf data and I just wanted to confirm the time it's meant to expire as i was under the impression it started using my day data premiturly. Which it did. How can telkom employee such people as customer service agents who can't answer simple questions.