1 reviews | Active since Sept 2017
Worst customer service!!!
I have 3 contracts with telkom, the contract on my tablet has expired and I do not wish for the contract to be upgraded and want to cancel it. I completed the cancelation documents and same was sent on 11/09, i received no response and followed up, i then received an email from Portia Tsotetsi saying they have not reveived the documents and i need to resend it. The document were resent and I received no feedback. i followed up again on 29/09 and still received no feedback. I have however received about 20 calls from telkom asking me if I want to upgrade the device. I WILL NEVER TAKE OUT ANOTHER CONTRACT ON TELKOM WITH PATHETIC SERVICE LIKE THIS!!!!!!!!
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your social media reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,