DT
Donna T

1 reviews | Active since Feb 2017

21 Sept 2017, 15:19

Worst Customer Service

I contacted the call centre for assistance. I spoke to a consultant name Thabl Zama who advised that neither himself nor his team leader could assist. He asked me to contact the same number and select the same option that connected me to him for assistance. He did not know his facts or any way to assist me. Terrible customer service, I am going to cancel my contract due to this experience.

0
Replies (1)
Telkom
Telkom's reply26 Sept 2017, 11:44
Official

Hello Donna19

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,