Worst Customer Service

<p>Me and my wife decided to take out a contract from Telkom Direct, the products name is Uncapped + Apple TV, my wife put her applications through at the one by the promenade, two weeks later the application was still not put through, so I decided let me put one through at Tygervalley centre. Then after a week I decided to follow up, the lady that supposedly helped me is on lunch and they said their systems is off so the application couldn't be put through, so what they saying is the systems was off for a week, then a day later the application has been put through, they asked for a deposit of R700 to come do a installation which I then done the next day, a week later they send me a message that they still waiting for the installation fee of R700. We then tried calling them to find out what's happening cause as far as I know I did the payments as they requested. After calling they say they sorry but they have received the payment they booked the installer for in the week after I told them that no one is at home during the week so they will have to come install during weekends and if they request after hours billing for installation I will pay. Then to top it off the installer stands in front of my door while at work to tell me that his there and there's no one at home. Then I called again hoping to get a other date and to crown it all whenever u call, u not able to call the branch cause all calls goes through to their head office. Then they booked it again for in the week, while waiting then in that week I received a call saying before they can go ahead I must first pay another fee of R1920 cause my credit score is to low and I don't qualify for the Apple TV only the WiFi. Then Saturday I went to their stores hoping to get my money back cause I told them to cancel and when I got their it was not yet cancelled and I can only get my money back from their head office into my bank account and I need to call with my banking details. I'm not a difficult customer but this was really the worst ever customer service I received and I hope to get my money back as soon as possible.</p>