Worst Customer Service

If this is how you train your stuff then that is *******. This Thabiso consultant does not deserve to work with clients. How an earth can you say to a client that they are rude. He said to me "There's no need for me to tell you" when I asked for his surname. This is poor poor customer service. I asked this guy for a manager and he did not transfer me to one and instead questions me every time i ask for one. He finally transferred me to a Team Leader whom never picked up the call. I was kept on hold for over 10 minutes to speak to a manager. I work in a call center and I can guarantee you, my company does not tolerate this type of service. Well this is the reason why I called, sometime last month when I was increasing my spending limit, the consultant told me not to pay month end of August and pay by 15th Sept 2017 since I made changes to my payment date in the previous month. Now when I explain this to the F>>>>kn Tabiso guy, this ******* tells me it’s not their fault that I did not pay. Instead of saying he would request that the call be listened to and get back to me, he says am rude and who's going to pay my account for me. I do not want to speak to a Multimedia agent nor do I want to speak to a Team Leader - I want to speak to the Highest Level of authority with that call center. This is bullsh***I am not going to let this go. Never. I will make sure of that. I have been your client for almost 4 years and this is what I get???? Then don't send me messages for upgrades as you are doing now. That Thabiso must not even thank me for my call. I have been typing this complaint for the past 10 minutes, before that I was already placed on hold for 10 minutes, I am still on hold!