Worst customer service.

<p>I took a wifi contract with telkom in June 2016. The payment method i use is debit order and in February 2017 i changed my banking details so i went to the telkom store to update my details. The person who helped me, put my new banking details onto someone else's telkom account. At the end of February telkom Could not debit my account because of the above mistake, but they sorted that out in March so they then debited me on March 31st 2017 for the month of February and March, which was correct. At the beginning of April they suspended my service and when i called them in April to ask when will it be reconnected they said the debit order takes 7-14 working days to reflect and that is when telkom will connect my service again. That time period has passed a long time ago and still nothing has happened. I've been constantly contacting telkom and they keep on saying that they are going to escalate the matter but nothing happens. I recently spoke to a team leader named Tremaine who keeps on ignoring my follow up emails to him. Please help as it is almost 2 months gone by and they cannot fix their own mistakes.</p>