Worst customer service

<p>I have been struggling with my adsl due to the following error message "concentrator not reachable" which is a result from an exchange error. My isp is mweb and when they run system checks for me their side is clear. Then I phone telkom technical support and they tell me that there is a suspension on my line that I'm renting from them. I ask for the reason and they can't give me one, but tell me that the billing department can. Before being put through to the billing department the person on the other end of the line tells me she will have the suspension lifted within half a hour or by correct time yesterday by 12, which has still not been resolved yet. I then get put through to billing department which says there is no suspension on the line and says it is not them. This is unacceptable as they don't link up with one another and clearly the problem is on their side. This is by far the worst customer service ever and where is the client comes first in this matter. The way they handled it was not right and they clearly make empty promises that they can't keep!</p>