Worst customer service

<p>On the 22 of April 2016 I opened a Smart Broadband Wireless 5GB with 5GB night surfer on a month to month contract. The lady that helped me assured me that all is correct on the forms I should not worry about what she wrote down. Lo and behold on the 23rd of April 2016 I had to go back after I found out that it did not have a night surfer. <br />The same consultant helped me and admitted that she made a mistake, she cancelled it and took my contract document and sim and destroyed it as it was not correct. She assured me that she has now corrected it. She did not give me any new paper work as she told me she will email it to me but she didn't. <br />The following week I went back to remind her and she again said she will do it. Today is the 3rd of December,still no document , it also slipped my mind eventually.</p> <p>My worst nightmare was on the 2nd of May 2016 when I got an invoice with 4 x Smart Broadband contracts all opened on the same day by the same lady. I almost lost my mind ,on the 3rd May I went back to the store,she apologized again, made excuses. She then logged a credit request, that took months and I had to follow with Telkom call center myself until I got my refund.<br />As if that was not enough, on the 2nd December 2016 I wanted to cancel my month to month contract only to be told, "Sorry Sir unfortunately you will be charged R900 as this is a 24 month contract, I completely lost it. <br />This morning, 3rd of December 2016 , I was 5th on the queue to demand answers , this lady sees me and tells her colleague to let me wait for her , I refused. The gentleman then logged a query and promised that they will waiver the penalty fee as it was not my fault, he apologized and was very polite. I wait with bated breath.<br />My experience has made a lasting impression about this store,this is the epitome of incompetency & mediocrity.I don't want anything to do with them ever again.</p>