Worst customer service

<p>I am absolutely fed up with Telkom mobile.</p> <p>This is my third attempt to take to hello-peter amongst the many calls logged. Long story short Telkom is billing me for a device of which the contract expired in February... I have logged cancellation calls and sent in a cancellation form, they continue to bill me despite me telling them the device was ****** and I do not use any of the data or minutes relating to the number. </p> <p>Telkom did not even bother to call me or contact as some other means to communicate that the contract will be expiring and to follow up if I wanted to continue with the data pacjage .... More follows</p> <p>The contract when I first agreed to it cost R299... It now costs R560. Despite me logging so many calls since February no one has actually sorted the problem out.</p> <p>The customer service consists of front line agents who logs your call for you, then despatches the query to their billing department.... That takes 72 working hours!!!! Which is actually 9 working days, then you still have to wait for the agent in the billing department to actually attend to your query. </p> <p>How!! In this day and age can an issue take that long to be attended to? Telkom itself is such a longstanding company in SA but with the worst customer service.</p> <p>I want for someone from HR to give me a call not an agent who still has to forward my query to an agent at the billing department.</p> <p>If the person at HR actually looks at my profile they will see multiple calls logged.</p> <p>I'm also wondering just how long it will take to get a response from telkom mobile</p>