WORST CUSTOMER SERVICE

In February my debit order was suppose to run and then I got a notification that my debit order couldn't go through because I have changed my details. So they debit me for February and March. On the 7 April my services still has not been reinstated and the customer service consultants tells me that my account went to the collections team and it takes them 10 days for the payment to reflect. I explained to the consultant I need my services to be reinstated because they are able to see the payment and all he said was that he cant promise me that it will done in a day. I use my modem for work purposes so what had happened that I am adding more expenses to my budget and all Telkom does is say they understand. What do they understand????!!!!!!!!!