WORST CUSTOMER EXPERIENCE IN MY LIFE

The service these people in the telkom store in town had to offer were poor on so many levels. From hanging faces, no warm welcome, to just an cold atmosphere. Nobody even looked happy to assist anyone. No smile, no greeting, NO NOTHING! I proceed to get my number ported which took a half an hour and the lady assisting me(aqeelah) tells me that the system is giving an error and proceeds to give my my telkom simcard. She doesn't explain anything nothing. She just tells me in 24 hours the sum should be activated. I go home and get rid of my vodacom simcard as I no longer needed it. The next day I find out through sms my number is not ported but has completely been changed. I was upset about this because my old number was linked to so many things and I specifically told her I needed it ported. I visit the store today and as I enter the store aqeelah gives me a dirty look and at this point there service is so bad I was waiting 45 minutes in the queue with so many open terminals to go to. The one employee which was the senior came to me to ask me what it is I was waiting for. I explained and said I'm waiting for aqeelah as she is the one that messed up and I needed to talk to her. As I'm explaining I hear aqeelah scream across the store "why me? What did I do!? I was in shock as that was super unprofessional. But her senior continued to break the awkwardness as she knew I wasn't happy with what aqeelah yelled across the room. She quickly assisted me as that would make anyone furious. And as the senior assists me I find out aqeelah didn't go through the process with me. She asked if I had signed anything and got a sms. And aqeelah didn't ask me to verify nothing with a signature and neither did I get an sms. At this point the senior tells me she should have took me through the process and that I shouldn't have thrown my old simcard away (which I threw away) after getting my number "ported". At this point I'm furious nothing has been done to help me and neither did they apologize while they were trying to help me or after i left. I'm so dissapointed.