Worst customer experience in my life!!!

<p>Telkom does not know anything about customer experiencing and giving their clients satisfaction on the service they provide and treating them fairly. I had 2 contracts one expired end of January 2017, I submitted a request to cancel it on 15/12/2016 and change to prepaid, I have not use their services for over a year now. They said the turn around time is 21 working days were one of their people will contact me to confirm it is cancelled...till today nothing has happened they even generated my statement due end of February that reflets the old contract.</p> <p> </p> <p>I have been calling for the last 3 days holding and taking to them for more than 15 minutes on average. I spoke to: Lwandile, Rian Peterson and Kevin Swart who said they will refer to their managers: Tanya, & Nkosikhona.</p> <p> </p> <p>No one has bothered to contact me, today they looked at the case and said nothing has been done meaning no one took their time to escalate it and sort this out for me.</p> <p> </p> <p>I was thinking of taking another contract with them but since they dont value their clients I would rather take my money elsewhere where I will get proper service.</p> <p> </p> <p>Looking at the reviews here...they are definetly going to lose new business at this rate!!</p>