Worst customer experience ever experienced - still struggling to get the service cancelled from the 12th of Aug

I had an ADSL line for almost 10 months when I experienced a lot of outages. I logged the request a couple of time and Telkom came to fix it. The last issue I logged to almost a month and a half to resolve and I followed up with the support team on a regular basis. Eventually they told me that they will not be restoring the cables that was ****** in my area I will have to go into a store and ask them for a mobile solution. Note no explanation on how things works when you go mobile and what are the terms and the conditions are.

So I go to the store give them my long story and they now offer me a mobile thing. They give me options and obviously I go for an option that fits my pocket but what bothers me of this mobile solution is that it does not come with a landline and when I request about the landline they say I have to pay additional for this (with my ADSL option I had a landline where I could make free Telkom to Telkom calls from 7pm to 7am the next day - BONUS right and to top it all I had a 4 meg line uncapped ADSL and I only paid R599 - SUPER BONUS RIGHT) So the Mobile solution gave me ONLY 30 Gig data and an additional 30 Gig night surfer from 12 midnight to 6 in the morning and this would cost me R559. So I’m very hesitant to take it but eventually decides to take it as I need WIFI for school and work and studies purposes.

They cancel my ADSL give me the Mobile solution and then I leave. The evening I check the paper work and the only details on the paperwork that is correct is my ID number everything else is not mine. So I called Telkom the next day explained my situation (take note this is Telkom itself not Telkom mobile) and the lady says mam let me request another ADSL line for you and let’s see if it gets installed. So I tell her about the mobile solution and she says that no don’t cancel it yet lets first wait to see if they will install your new ADSL line. So within a week and a half I had a new ADSL line with a landline and my 4 Meg line and uncapped restored. So now I attempt to cancel the mobile solution. I send an email to ********** requesting to cancel. I get an auto response back saying I need to complete a form and send it back with a copy of my ID which I did on the 18 of Aug. a week went by no feedback another week went by no feedback so I call the call center and explain my very long story and they said no they don’t see anything on their side but they will log a complaint for me. So they log the complaint and I wait. weeks went by no feedback I call call centre again (Telkom mobile) they ask me for my ID number I give it to them and then they tell me mam we can’t help you, you have to go to the store where you got this and ask them to cancel it becos the details is not correct on the system. So I do that. I get in store and tell them what the agent told me and they said no I must complete a cancellation form (note this is another cancellation form) told him I already did that so he makes me complete another one (the guy’s name is Vukani at The Glen Telkom Store) so he emails it on my behalf to another email address ********** on the 16th of September I then followed up by send another cancellation email with the completed cancellation form to the same email address and copied Vukani in the mail. Still no joy. I then called the call centre again to follow up gave then my story AGAIN and the guy logs a call NOTE no reference number. after speak to several people over a couple of weeks (Jade Seekoei, Lindsey Bloem, escalation to the manager Sinhle mlambo who never called me to address this issue, nonxolisi, mfundo, masilo and then again to Vukani at the glen Telkom store.

When I was the store 1st November Vukani escalated this again to the cancellations department and they said it would take 72 hours for it to take effect which was Saturday the 4th of November. To date I have not heard or seen any cancellation. Telkom is billing me month for this service and I’m not using it. I was eventually give a reference number of 215 944 74 for the cancellation. I have not decided to take to the hello peter and I’m hoping that this attempt will be my final attempt to resolve this issue (JUST An EXTRA NOTE DURING THIS TIME MY ADSL SERVICE WAS CANCELLED IN ERROR 3 TIMES DUE TO INCORRECT CANCELLATION) But also need to say that my Telkom ADSL service is still working 100 percent and have not been given me issues ever since the last installation in August.

So please anyone out there reading this I urgently need help to get this issue resolved, I refuse to pay my hard earned money for a service I’m not using.