Worst Customer Experience Ever!!!....Again and Again

<p>I cancelled my contract with Telkom and that in its own was a very terrible experience where I had to do all the following up and was told something different Everytime I called in to your "lovely" call center but that's not why I'm writing today. The last mint of my contract I called in personally and asked how much I owe you guys as I wanted to make a manual payment, I was told this amount and paid it manually before my bill was due and was told that it reflected in time and you guys would not charge my bank account directly. My bank account was still charged the exact amount and I had not budgeted for it so it bounced and I was then charged it again as soon as I deposited money into my account!! What is worse than anything is that absolutely no one from your team seems to want to admit that I was double charged and says that I did in fact owe you guys but when I want to find out what I owed you exactly no one has an answer for me!! I am so absolutely frustrated with your very *********** and unsympathetic call center agents who will do everything in their power to try and not deal with you themselves and would rather pass you on to be someone else's problem who is just as uninterested as the previous person, meanwhile no one is actually taking the time to listen to you and fix your problem. You guys really need to go back to ground 1 and explain to each and everyone of yours staff what it really entails being a voice for your brand because from my personal experience each and everyone I've dealt with clearly has it messed up. ***8 And ***9. These are just 2 of the many cases I have opened with you guys regarding the very SAME issue and I am yet to get a response from you, please take time to listen to as many phone conversations as well just so you can hear how many times I've had to repeat myself and also been **** to over and over again. All I am lookin for is to someone who can clearly explain to me in detail exactly what it is I've had to pay for!! To whoever is reading this, please run for the heals when ever you see a contract deal from Telkom, no matter how competitive. The headache and carelessness you will experience for the next 2 years is just not worth it!!</p>