Worst customer experience EVER

If I could rate negative stars, I would.

Telkom and the collections people are failing to communicate resulting in double debits on my accounts due to false owing amounts. When I call in to their call centre, they say my account is up to date yet the automated system says I am in arrears.

This has led to Nu debt management calling and threatening to load findings against my name.i have called in multiple times and still having the same issue.

Is this how you chose to treat you clients and the type of customer experience we deserve!!!!????