Worst customer experience ever.

Mondo and Tekom are playing I paid R1522 for my contracted phone on the 22nd July as per Mondo consultant request and I sent them a proof of payment which acknowledged receiving. On the 25th September when debited they debit more money including the R1522 that I had already paid so I contacted both mondo and telkom, they gave an email address for me to send proof of payment for them to refund me. To my surprise the email address they provided doesn't work and I called them again so the lady from telkom told that email only works between 7 and 12 noon however to day it still not working. Telkom is used to reaping people off and has no shame in doing it.