Worst customer experience ever.

<p>I went on the Telkom website on Monday the 25th of April to check out the Huawei LTE special. I requested a call back and got a call from a very intolerant and contemptuous consultant (you can listen to the call) who was very impatient with me. </p> <p> </p> <p>Nonetheless, I took up the offer.</p> <p> </p> <p>Telkom debited my account on the 26th of April, and I thought I would probably receive the package the next Monday as the 27th was a holiday. To My surprise, two weeks went by without getting even a call from Telkom.</p> <p> </p> <p>I contacted Telkom on Wednesday the 11th of May, I held for a period in excess of 20 minutes. Someone picked the phone up on the other end of the line and told me that my order had not been processed. I believe this is the spiteful work of the very first sales consultant who I spoke to; he had not put the order through since I had told him that he was rude.</p> <p> </p> <p>The package was delivered the next day (Thursday the 12th of May), and I was chuffed. I called Telkom to activate my sim cards. I spoke to someone who asked me for the IMEI numbers for both the Router and Tablet and a number at the back of the sim cards. I gave all him all that info and he said the activation will happen within 24 hours.</p> <p> </p> <p>28 hours later and the sim cards have still not been activated. I went to the Telkom mobile store in Menlyn and they said they couldn't help me since this was an online sale. they advised me to call 080.</p> <p> </p> <p>I called the 080 number and was told that they won't be able to help me because activation is done by the Sales department and they would not be available till Monday.</p> <p> </p> <p>It is now Monday the 16th of May, I called the same 080 number and was told to call 10213 since it's not "them" who activate sim cards. As we speak I have been holding on for 41 minutes and counting, to the point that I can recite each & every one of your AD's of the top of my head (by the way, this call costs me money/minutes since I'm calling from my cellphone), let alone time. </p> <p> </p> <p>In closing, I just wanna say this is the worst customer service I've ever experience and I'm still experiencing. I hope you correct your process and get someone to assist me. </p>