SA
Shafin A
1 reviews | Active since Mar 2013
24 Jun 2015, 11:13
WORST customer experience ever!
My phone line has been DOWN for almost 2 weeks<br> <br> I call the call center for the 4th time since I'm yet to hear a word from Telkom and instead of empathizing with me, and trying to assist me with my issue, SHE HANGS UP!<br> <br> I've had bad service before but WOW Telkom, this is a whole new level awful - you've really out done yourselves this time.<br> <br> I STILL have a broken line (that I'm paying for), no ETA or feedback on when they'll attend to the fault, and now i'm ****ED OFF.
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Telkom's replyOfficial
24 Jun 2015, 12:51Hello shaf1n,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technicians Department and feedback will follow.
Your social media reference number is SM120248.
Regards,
William Letwaba
Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technicians Department and feedback will follow.
Your social media reference number is SM120248.
Regards,
William Letwaba
Social Media Team
Best regards,
Telkom's reply24 Jun 2015, 12:51
Official
Hello shaf1n,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technicians Department and feedback will follow.
Your social media reference number is SM120248.
Regards,
William Letwaba
Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Technicians Department and feedback will follow.
Your social media reference number is SM120248.
Regards,
William Letwaba
Social Media Team
Best regards,