WORST CUSTOMER EXPERIENCE - BILLING PROBLEM AND ZERO COMMUNICATION

Highly would not recommend telkom! I had paid of my phone debit order on the 23rd of December and the debit order date is 31 December.

The invoice states that I can pay on or before the 31st of December and the total amount to be paid on the only invoice I received is different to what the consultant had told me. There was a penalty charged whereas I had paid already.

Called in with Consultant Tsireledzo Mavhung who told me I should've enquired before paying my account and it's not a problem of theirs.

There was no communication made to notify me that payments are to be made 10 days prior the debit order date, neither has it been noted on the invoice sent.

This is by far the worst services I've received from both the service provider and the consultants!