Worst Customer Experience!

<p>Since October/November 2016, I have made numerous online requests for Telkom to call me for them to SELL me a product. Which company doesn't want that? Weeks and months go by before my first phone call was made by Telkom - because I was genuinely in a meeting, I had asked for a call back an hour before the call centre agent's shift ended. And as per Telkom's terrible service delivery, I received no call back. Yesterday (10 July 2017), an agent, Phindile called regarding one of my many requests. As much as she fumbled through the call (somewhat ***********), I managed to get the deal I wanted for an inclusive Internet package. I was assured I would get an sms with a reference number and a technician would call me. It's been more than 24 hours and no SMS has been sent through. How much more pathetic service do we have to endure from Telkom before something is done about it? I am in the customer service environment and understand how crucial it is to provide a good experience to a customer, despite any issues that may have previously happened. I feel even more uneasy as I had given my banking details to this consultant and felt I could trust the agent as she seemed to offer legitimate packages provided by the service provider. When will I receive ANY feedback from Telkom? The last request I made was 2 months ago (by the very least ) - there should be an Ombud for this sector, should there not?</p> <p>Very dissatisfied, disgusted (potential) customer. </p>