Worst customer experience

It is sad to find out yet again that Telkom doesnt only deliver poor customer service to The people of SA but also to Diplomats in our country. My boss app**** for fibre at a popular estate in Pretoria more than 4 weeks ago (first the lady at the telkom store gave the wrong information to my boss by saying that there is no fibre at the estate and made him apply for a normal adsl line) only to find out from the technician that came out after 2 weeks that there is fibre. So we had to apply again and after getting no feedback from telkom after 2 weeks again, I called them today only to be informed that my boss cancelled the application, apparently at 10 today. I told them it is ridiculous and impossible as he was in a meeting at that time today and my boss said nobody called him. He has been waiting anxiously for the internet at his house. He would never cancel it. They informed us that a manager cancelled it and they will call us before end of business today to solve this problem. Again it didnt happen. I cant believe it.