Worst customer care / Service provider (Telkom Mobile)

Ok so this is my experience with Telkom Mobile.

The Contracts i have with Telkom mobile 50 gig - 50 gig LTE Contract for R750.00 p/m 10 gig - 10 gig Day and night surfer contract for R200 p/m (which i have been trying to cancel for over 2 months with no avail)

In the beginning of the year 2018 I moved to a new area after just starting an LTE contract with Telkom mobile. But i made sure that the area had LTE coverage before taking the contract. When the move was done and everything settled i realised that i basically had no signal where a stayed. I get plus minus 0.50 kB/S Download speed, where LTE should be like at 20 - 30 mB/s.

After contacting them about this ,middle February say plus minus the 15th they started the first case, also i asked if i could cancel the 10gig - 10gig contract, They sent me a form for this and said someone will phone me back containing the case of the slow internet. I filled in the Cancellation forms and sent it thru, no reply for a week. I phone them again. The woman i spoke to never logged the case. So ok, I start again case logged 22cnd of Feb sent cancellation forms in again, another week passes no reply. So i loose my **** completely and send them the 10 emails i sent to the cancellation department and the other i sent to their consultants, telling them that i am stopping my debit orders etc. and that they are utterly incapable and have Zero customer service. That night i get a phone call saying that they will be sending a Technician to my house during the week to follow. The technician arrives and says that the signal is horrible and they will try to fix it, gives me a case number etc. 1 week later I phone telkom mobile to hear what is being done, and i'm told that they started with the case that morning and that they will be in contact with me in the next few days. Forward 2 - 3 weeks later and i have still heard nothing from them and the contract i tried to cancel still not cancelled. I phone them today 28/03/2018 and ask them to check on my case, and the lady tells me that they still have not started working on my case / or there is no feedback on the case after 4 weeks, they still have done nothing, and while this is happening i'm paying them R950 p/m for a service that i'm not receiving. I then tell the operator to please cancel all my contracts, she then continues to tell me that i have to fill in the cancellation forms for me to cancel the contracts. i then told her about how i have been emailing the cancellation department and have received Zero feed from them. I asked to speak to the supervisor so that i can resolve this matter ASAP, as i'm paying them and receiving nothing in return. But to no Surprise the supervisor cant come to the phone.

My advice for anyone whom is thinking of taking out a contract with Telkom mobile would be as follows... Don't! They just don't care about their customers, getting hold of someone to talk to has been one of the most frustrating things i have had to deal with in a long time. You hold for over 30 minute just to get to a consultant, where that consultant just tells you "oh sorry sir you need to phone this number" and then after finally talking to someone, nothing gets resolved in any case. There are much better service providers out there who actually cares about their Customers needs and problems. Never again, and would seriously advice anybody who is thinking of getting a contract with Telkom mobile against it.