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John S
1 reviews | Active since Jan 2015
28 Jan 2015, 15:25
Worst customer care service ever
My Internet has not been working for a few days now. Every time I try call the call centre I have to hold for 40 minutes plus. Today I really needed to get access to the internet I pay for and was on hold for 40 minutes. The call then was answered and immediately hung up. I called back again and was on hold for over an hour. Bongi then answered and while I was explaining my situation the call was dropped again. This is unacceptable and I am extremely upset. I need to be contacted by management immediately and my issue resolved.
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Replies (1)
Telkom's replyOfficial
29 Jan 2015, 08:17Hello FishCakeFly,
Thank you for making contact with us and taking my call
This response serves as confirmation that your Hello Peter query has been resolved and closed. Thank you for giving us time to resolve your query.
Should you require further assistance, you may contact us on any of our social media platforms included below
We value your insight on how we can improve service delivery to our valued customers on Hello Peter.
If you were happy with our service, then we encourage you to change your sad face to a smiley face on the Hello Peter website ?.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
Twitter: @Telkomza
Facebook: Telkomza
HP
Have a fantastic day!
Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us and taking my call
This response serves as confirmation that your Hello Peter query has been resolved and closed. Thank you for giving us time to resolve your query.
Should you require further assistance, you may contact us on any of our social media platforms included below
We value your insight on how we can improve service delivery to our valued customers on Hello Peter.
If you were happy with our service, then we encourage you to change your sad face to a smiley face on the Hello Peter website ?.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
Twitter: @Telkomza
Facebook: Telkomza
HP
Have a fantastic day!
Regards
Keagan Moses
Telkom Social Media Team
Telkom's reply29 Jan 2015, 08:17
Official
Hello FishCakeFly,
Thank you for making contact with us and taking my call
This response serves as confirmation that your Hello Peter query has been resolved and closed. Thank you for giving us time to resolve your query.
Should you require further assistance, you may contact us on any of our social media platforms included below
We value your insight on how we can improve service delivery to our valued customers on Hello Peter.
If you were happy with our service, then we encourage you to change your sad face to a smiley face on the Hello Peter website ?.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
Twitter: @Telkomza
Facebook: Telkomza
HP
Have a fantastic day!
Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us and taking my call
This response serves as confirmation that your Hello Peter query has been resolved and closed. Thank you for giving us time to resolve your query.
Should you require further assistance, you may contact us on any of our social media platforms included below
We value your insight on how we can improve service delivery to our valued customers on Hello Peter.
If you were happy with our service, then we encourage you to change your sad face to a smiley face on the Hello Peter website ?.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
Twitter: @Telkomza
Facebook: Telkomza
HP
Have a fantastic day!
Regards
Keagan Moses
Telkom Social Media Team